At Oril Leather, we are committed to delivering premium genuine leather products with quality, craftsmanship, and care. Customer satisfaction is important to us, and we want you to feel confident while shopping with Oril.

Refund Eligibility

A refund request may be accepted only under the following conditions:

  • The delivered product is damaged, defective, or faulty.
  • The product received is different from the ordered item.
  • The product has a major manufacturing issue.
  • The refund request is made within 24 hours of receiving the product.

To be eligible for a refund, the product must be unused, undamaged, and returned in its original condition with all packaging, tags, invoice, and accessories included.

Non-Refundable Conditions

Refunds will not be applicable in the following cases:

  • The product has been used, altered, washed, damaged, or mishandled after delivery.
  • The product is returned without original packaging, tags, or invoice.
  • The customer changes their mind after receiving the correct product.
  • Minor color variations due to lighting, photography, screen display, or natural leather texture.
  • Natural marks, grains, or texture differences in genuine leather, as these are part of the leather’s unique character.
  • Sale, discounted, or promotional products, unless the item is defective.

Return & Inspection Process

After receiving your refund request, our team will review the issue and may ask for photos or videos of the product for verification.

If the request is approved, the product must be returned to us in its original condition. Once we receive and inspect the returned product, we will notify you about the approval or rejection of the refund.

Refund Timeline

If your refund is approved, the refund will be processed within 7 to 10 working days through the original payment method or another agreed payment channel.

Please note that processing time may vary depending on the payment provider or banking system.

Delivery Charge

Delivery charges are non-refundable unless the refund is approved due to a mistake from Oril Leather’s side, such as sending the wrong product or a damaged product.

Exchange Option

In some cases, instead of a refund, customers may be offered an exchange or replacement depending on product availability and the nature of the issue.

Contact Us

For refund-related queries, please contact us through our official communication channels with your order details, invoice, and clear photos or videos of the product issue.

Oril Leather reserves the right to make the final decision after reviewing the product condition and refund request.